#1: Choose Your AttitudeĪ positive attitude is our choice. John Christensen noticed that there are four core practices everybody could implement in their work and life. It also teaches us that we don’t have to be dead serious about our job and we should look for fun and amusement every time it doesn’t interfere with our work.Īn interesting thing about the fish sellers job was that it was exhausting and repetitive, and yet sellers were able to find joy in their work and sell a lot of fish. Two employees, two different attitudes.Īnd then I said to myself that it’s the right moment to draw attention to the importance of the Fish! Philosophy.įish! Philosophy describes four elements of extraordinary customer service and helps to implement them in a workplace. I looked at her, I looked at “my” cashier, looked at her once again… And I envied all the people in the second queue that they will be given some of her fantastic energy. But when customers left the shop, I’ve noticed that she smiled at another customer, she immediately started talking to them and laughed again. She was smiling and laughing loud, so at first, I thought that she’s talking with her friends. She was very polite, but she did not smile and I had this impression that she would like to be at home already. There were two cashiers and I was observing them because I was curious about the way they work. Copy link to clipboard Link copied to clipboard Ī couple of days ago I was buying some groceries in a quite crowded store.
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